Privacy Statement

Pneutrol Express (Pneutrol International Limited) is totally committed to protecting the privacy of all our site visitors and customers. Our trained staff fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. passing email / phone numbers to DHL in order to arrange a delivery.

Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party. , but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to from our site.

Mailshots

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail ONLY.

All customers have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us by writing back and simply saying “Unsubsribe”.

Cookies

Cookies are small information file that are sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. This type of file performs a number of different functions, such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.

Category 2: Performance Cookies

This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. We use Google Analytics cookies to help us learn how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation and user experience. The data stored by these cookies never shows personal details from which your individual identity can be established.   It is entirely impersonal, general research on our customer base.

Category 3: Functionality Cookies

These remember choices you make such as language, search parameters such as model numbers, product categories frequented and other variables. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. For example our Saved Items feature utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our website. The result is a simple widget at the base of the page which reminds you which of our products you’ve viewed recently. We do this to improve your experience on our site. Nothing else!

Site Statistics

At this moment in time, we have no shareholders, therefore all our site statistics in terms of traffic, behaviour and conversion rates on our site are kept for our own self education. This will never be published.

Disclosures of your information

We will not disclose your information to any other third parties other than couriers for delivery information.

Due to the nature of some of the products we sell, some manufacturers (such as ASCO Numatics) may need to know your information for traceability purposes. The simple reason being that some of these products can be dangerous in the wrong hands and are not allowed to be sold into certain countries. In scenarios like us, ASCO will ask for the end user information on a one off basis and we will consult you about this prior to liaising with ASCO again.   You will be duly informed about everything in the process.

Third party sites

Our site may contain links to and from the websites of our supplies. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking your Details

If you wish to verify the details you have submitted to Pneutrol Express you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

Contacting us

Pneutrol International Limited is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information which we hold about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.

You can either contact us (see header of site for contact details

Or, write to us at:

Pneutrol International Limited

C/O Pneutrol Express

5 Caulside Drive

Antrim

Co Antrim

BT41 2DU

Northern Ireland